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PRICES
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The prices on the web are often updated according to the exchange rate and are valid only for the current order. | |
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SHIPPING
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The goods are reserved only after full payment including shipping costs if you order the shipping service. Standard shipments are provided by FedEx service. If you wish to use your own shipping company or agent, please let us know. You can also come personally to pick-up the goods. Check delivery options to your country here. | |
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REFUNDS
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Refunds and over-payments can be applied to your next order | |
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WARRANTY
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We provide a guarantee for manufacturing faults/defects of 12 months and optional extension to 5 years. How to extend the warranty to 5 years. | |
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DEFECTIVE GOODS
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Products with factory faults or defects will be repaired for free, or exchanged for the same or similar goods. The costs of the shipping fees (to and from the repair) are paid by the customer in full. How to file a claim for defective goods.All claims are to be sent to our Prague office | |
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PERSONAL DATA PROCESSING AND PROTECTION - GDPR
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We value and prioritize your privacy by following all regulations and requirements of GDPR personal data security and processing. Principles of GDPR implementation.FAQ about the GDPR. | |
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OFFICIAL GWL Group TRADE TERMS
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Trade Terms Claim Terms | |
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POZNÁMKA PRO ZÁKAZNÍKY Z ČESKÉ REPUBLIKY A SLOVENSKA
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(Note for customers from the Czech Republic and Slovakia) | |
