Trade Terms

PAYMENT: We welcome payment by Bank-Transfer, Payment-Cards (Visa, MasterCard) or on-line payments (Paypal) and in cash at our store. If you pay in USD or your country is not in the EU please use the payment method with OUR disposition. If you pay in EUR and your country is in the EU please use the payment method with SHA/SEPA disposition for the bank transfer. Please see here for more information.

PRICES: The prices on the web are frequently updated according to the exchange rate, market pricing and the promotion pricing. The pricing is valid "as it is" and the "here and now" quote applies. The prices are valid only for the current order. The prices may be different in later time (even on the same day) and for the next order(s). Customers can choose to pay in USD or EUR directly on the web pages. The price of the goods depends on the total amount of the order - the more you buy the better price you can get.

SHIPPING: The goods are reserved only after full payment including shipping costs if the customer orders the shipping service. Standard shipments are provided by TNT service. If you wish to use your own shipping company or agent, please let us know. You can also come personally to pick-up the goods. Please see here for more information.

REFUNDS: Refunds and over-payments can be applied to your next order.

WARRANTY: We provide a guarantee for manufacturing faults/defects of 12 months for most goods from the date of delivery. Please see here for more information and a warranty extension.

Check your delivered items immediately for any sign of visual or operating flaw, damage done during transport and confirm you have received all products as desribed on Delivery note and/or product Datasheet. We offer 7 days grace period after delivery, please inform us with details of any issue found during this period.

DEFECTIVE GOODS: Products with factory faults or defects will be repaired for free, or exchanged for the same or similar goods. The costs of the shipping fees (to and from the repair) are paid by the customer in full. Please see here for more information and here for our Prague location.

HELP: If you need any help, please check our FAQ section on the web or feel free to contact us.