Trade Terms

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PRICES

The prices on the web are often updated according to the exchange rate and are valid only for the current order.
The prices may be different in the next order. You can choose to pay in USD or EUR directly on the web pages.
For Business Partners, we offer further individual terms with improved pricing.

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SHIPPING

The goods are reserved only after full payment including shipping costs if you order the shipping service. Standard shipments are provided by TNT service. If you wish to use your own shipping company or agent, please let us know. You can also come personally to pick-up the goods.

Check delivery options to your country here.
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REFUNDS

Refunds and over-payments can be applied to your next order

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WARRANTY

We provide a guarantee for manufacturing faults/defects of 12 months and optional extension to 5 years.

How to extend the warranty to 5 years.
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DEFECTIVE GOODS

Products with factory faults or defects will be repaired for free, or exchanged for the same or similar goods. The costs of the shipping fees (to and from the repair) are paid by the customer in full.

How to file a claim for defective goods.
All claims are to be sent to our Prague office
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PERSONAL DATA PROCESSING AND PROTECTION - GDPR

We value and prioritize your privacy by following all regulations and requirements of GDPR personal data security and processing.

Principles of GDPR implementation.
FAQ about the GDPR.
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OFFICIAL GWL TRADE TERMS

Trade Terms    TTEN     TTCZ


Claim Terms    TTEN     TTCZ

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POZNÁMKA PRO ZÁKAZNÍKY Z ČESKÉ REPUBLIKY A SLOVENSKA

(Note for customers from the Czech Republic and Slovakia)
Přestože je tento e-shop určen zahraničním zákazníkům, uvítáme i Vaše poptávky. Naši pracovníci Vás budou kontaktovat s nabídkou upravenou podle platných zákonů ČR a SR.

Detailní informace v češtině.
Zastupování společnosti GWL a.s. při uzavírání smluv a vymezení pravomocí zaměstnanců GWL a.s






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